Servicekundenberater(in) (m/w/d)
Core
First point of contact for customers in a bank branch, handling service inquiries, account consultations, and payment services.
Role type
Frontline service advisor (banking)
Builds
Customer service and sales support for a retail bank branch
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer consultation, sales (cross-selling), payment services, account management, appointment scheduling, team collaboration
Preferred skills
Fresh ideas, enthusiasm for customer interaction, empathy
Technologies
Banking systems (implied)
Responsibilities
Serve as the first point of contact for customers, cover the entire branch service area, conduct independent consultations on accounts and payment services, identify customer needs and refer to senior advisors, schedule customer appointments, proactively approach customers to identify cross-selling opportunities