Support Spezialist:in für kommunale Softwarelösungen
Core
2nd Level Support specialist for financial software solutions in the public administration sector.
Role type
2nd Level Application Support Specialist
Builds
Financial management software for federal, state, and municipal public authorities
Domain
Public Administration / Government Finance
Required skills
2nd Level Support experience, Application Support, Financial accounting knowledge, Public administration processes, Incident management, SLA adherence, Remote system access coordination, Technical documentation
Preferred skills
Municipal finance domain expertise (budgeting, cost accounting, debt collection), Software affinity
Responsibilities
Act as technical and functional contact for clients, coordinate and lead maintenance/support via remote access, analyze complex incidents and error patterns, manage incident resolution within SLAs, evaluate customer expansion requests and create documentation
Seniority
Mid-level, hands-on IC