Mitarbeiter Kundenservice & Schadenmanagement (m/w/d)
Core
Handling property damage claims and providing customer service for private and commercial clients.
Role type
Customer service & claims management specialist
Builds
Property damage claim resolutions for insurance clients
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Property damage claims handling, customer service, communication with insurance companies and adjusters, document management, process improvement, multi-tasking
Preferred skills
Knowledge of Allianz products and systems, experience in other insurance companies or brokerages
Technologies
Allianz systems
Responsibilities
Independently process and follow up on property damage claims, provide telephone and in-person support to private and commercial customers, communicate with insurance companies and experts, request and track documents, manage appointments and follow-up tasks, support the development of service and organizational processes, identify customer needs and proactively engage for holistic care, collaborate closely with management and the junior team