Kundenberater / Call Center Agent (m/w/d) – Bestandskundenbetreuung Telekommunikation
Core
Sales-oriented customer service and consultation for existing telecom customers regarding products, tariffs, and prices.
Role type
Customer service representative (telecommunications)
Builds
Individual offers and contracts for tariff changes and product marketing
Domain
Telecommunications
Deliverable
client delivery
Required skills
Verbal and written German (native level), PC applications, sales consultation, contract creation, customer data management
Preferred skills
Prior experience in call center sales, structured work style, openness to digital products
Responsibilities
Consult customers on mobile, DSL, landline, and TV products; create individual offers and contracts; process commercial transactions and customer data; ensure customer satisfaction through professional conduct; follow up on conversations and maintain customer master data
