Customer Service Expert / Mitarbeiter (m/w/d) im Support
Core
Trusted Adviser for customers analyzing and solving real-world application and process challenges around Microsoft Dynamics 365 Business Central, ensuring technical stability and functional relevance.
Role type
Senior IC Customer Service Expert (ERP Support)
Builds
Reliable Microsoft Dynamics 365 Business Central environments for industrial customers
Domain
Enterprise Resource Planning (ERP) / Microsoft Dynamics 365
Required skills
Microsoft Dynamics 365 Business Central / NAV, ERP support, incident management, stakeholder coordination, documentation, customer training
Preferred skills
Bachelor's degree in (Business) Informatics or equivalent, proactive work style, customer orientation
Technologies
Microsoft Dynamics 365 Business Central, NAV
Responsibilities
Serve as first point of contact for technical and application questions, independently analyze and evaluate support requests, support customers in daily operations with best practices, collaborate with developers and consultants, document requests and solutions, conduct customer training
Seniority
Mid-level, hands-on IC