Mitarbeiter Service / Operations Energiewirtschaft (m/w/d)
Core
Managing customer switching processes, market communication, and billing operations for energy suppliers.
Role type
Operations specialist (energy market)
Builds
Reliable supply and billing processes for 10 energy suppliers serving 500,000+ end customers
Domain
Energy (electricity and gas) market operations
Required skills
Process management, EDIFACT message handling, billing verification, stakeholder communication, data management
Preferred skills
Experience in energy sector, understanding of network charges (Netzentgelte), MSB processes
Technologies
MS Office, EDIFACT
Responsibilities
Handle customer onboarding and offboarding, ensure timely customer supply, resolve process disruptions with market partners, manage billing and invoice verification, exchange data with customer service teams, process EDIFACT messages
Seniority
Mid-level, hands-on IC