IT System Engineer (m/w/d) – IT Services und Support für ein IT Dienstleistungsunternehmen Münster
Core
Ensure stable operation of customer IT infrastructures and provide 2nd-level support, while actively designing and optimizing IT systems.
Role type
IT System Engineer (2nd-level support & infrastructure)
Builds
Customer IT environments, M365 services, and Managed Service portfolios
Domain
IT Services / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Active Directory, DNS, Exchange, RDS, Network infrastructure basics, Virtualization (VMware, Hyper-V), Cloud technologies (Microsoft 365, Azure), Storage solutions (SAN, NAS, HCI), M365 Services (Entra ID, Exchange Online, Intune, SharePoint, Teams)
Preferred skills
Experience in independent handling of customer orders or projects
Responsibilities
Ensure stable and efficient operation of customer IT infrastructures (on-site), Analyze and resolve 2nd-level support incidents, Administer M365 services, Plan and execute updates/patches per Managed Service agreements, Participate in IT projects (migrations, rollouts), Provide technical consulting to customers, Support presales consulting and sales with technical concepts, Develop Managed Services portfolio, Maintain ticket documentation and service processes
Seniority
Mid-level, hands-on IC