SAP Inhouse Consultant (m/w/d) Schwerpunkt Customer Experience
Core
SAP Inhouse Consultant responsible for developing and optimizing SAP Customer Experience solutions (Sales, Service, Marketing, Field Service) and integrating them with SAP S/4HANA to improve end-to-end customer processes.
Role type
SAP Inhouse Consultant (Customer Experience)
Builds
SAP CX solutions (Sales Cloud, Service Cloud, Fieldservice Management, CPQ, Marketing Cloud/Emarsys) and integrated S/4HANA landscapes
Domain
Enterprise Resource Planning (ERP) / Customer Experience / Digital Transformation
Required skills
SAP Customer Experience modules, Integration technologies (SAP Integration Suite/CPI), End-to-End process analysis, Stakeholder management, Project management, Vendor management, System administration
Preferred skills
SAP S/4HANA, Digital transformation strategy, Change management
Technologies
SAP Sales Cloud, SAP Service Cloud, SAP Fieldservice Management, SAP CPQ, SAP Marketing Cloud, Emarsys, SAP Integration Suite, SAP CPI, SAP S/4HANA
Responsibilities
Develop and optimize SAP CX solutions, Analyze and optimize end-to-end customer processes, Implement integrations between SAP CX and SAP S/4HANA, Manage external service providers and implementation partners, Ensure stable operational processes and continuous improvement, Support rollouts, testing, training, and documentation
Seniority
Mid-Senior, hands-on IC
