Telefonischer Kundenberater (m/w/d) aktive Kunden-Pflege Mobilfunk-Anbieter
Core
Conduct advisory and informative sales conversations with mobile network existing customers to analyze needs and inform about suitable products, from tariff changes to contract extensions.
Role type
Customer service sales representative (telephony)
Builds
Mobile network customer retention and upsell services
Domain
Telecommunications / Mobile Network
Deliverable
product features
Required skills
German language proficiency, telephone communication skills, sales aptitude, customer relationship management, product knowledge, active listening
Responsibilities
Analyze customer needs, inform customers about suitable products, handle tariff changes, manage contract extensions, conduct sales conversations over the phone