Kundenberater (m/w/d) Vodafone
Core
Answering customer inquiries via phone and placing products (mobile, TV, internet) with a sales focus.
Role type
Customer service representative (telephony sales)
Builds
Mobile, TV, and internet products for Vodafone customers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Phone communication, sales techniques, order processing, basic computer skills, German language proficiency
Preferred skills
Prior sales experience, team player attitude, flexibility for shift work
Responsibilities
Answering customer calls, providing product information, processing orders, upselling and cross-selling, escalating customer issues