Customer Success Manager (m/w/d)
Core
You serve as the central point of contact for customers, guiding them from onboarding through active usage of the Akarion GRC Cloud to ensure efficient compliance management.
Role type
Customer Success Manager
Builds
GRC Cloud platform for Governance, Risk, and Compliance
Domain
SaaS / GRC (Governance, Risk, Compliance)
Required skills
GRC expertise, onboarding & training facilitation, usage analysis, cross-selling & upselling, relationship building, process automation
Preferred skills
ISO 27001, CISM, English fluency
Technologies
Hubspot, Jira, Slack, AI applications
Responsibilities
Lead customer onboarding, training, and workshops; analyze usage patterns and provide optimization recommendations; provide technical consultation on GRC topics; identify upselling opportunities; build long-term trust with clients; utilize tools for activity automation and process improvement
