Mitarbeiter/in im Kundenservice
Core
Managing waste fee assessments, handling citizen inquiries and complaints regarding household, bulky, and organic waste, and coordinating waste container changes.
Role type
Administrative customer service specialist (waste management)
Builds
Waste fee billing and customer service processes for municipal waste management
Domain
Public administration / Waste management
Deliverable
dashboards & analysis
Required skills
Waste fee assessment, citizen consultation, complaint handling, data entry, customer record management, regulatory violation processing
Preferred skills
Administrative training, computer literacy (MS Word, Excel), teamwork, independent work
Responsibilities
Calculating waste fees, answering citizen inquiries, processing complaints, coordinating waste container changes, entering customer data, managing resident lists, handling objections, processing regulatory violations