Industriekauffrau / Industriekaufmann für Kundenbetreuung und Auftragsabwicklung
Core
Customer service and order processing for European clients, managing logistics, customs documentation, and invoicing.
Role type
Mid-level industrial sales and operations administrator
Builds
Order fulfillment, logistics coordination, and export documentation for industrial clients
Domain
Industrial manufacturing / International trade
Required skills
Customer relationship management, order processing, logistics coordination, customs documentation, invoicing, contract management, complaint handling, data administration
Preferred skills
European market knowledge, multilingual communication
Technologies
ERP systems, customs software, invoicing tools
Responsibilities
Consult and support existing and potential European customers via phone and email; manage the entire order lifecycle from availability check to invoicing; organize daily logistics; verify and process freight forwarder invoices; create export documents; collaborate with customs authorities; handle complaints including returns and invoice corrections; monitor contract fulfillment and execute collection procedures; perform administrative tasks such as creating long-term supplier declarations and maintaining customer data