Mitarbeiter Call Center / Kontakt-Center-Agent (w/m/d) in einem Autohaus - May & Olde GmbH
Core
Inbound and outbound telephone customer service, appointment scheduling, and lead management for BMW and MINI dealerships.
Role type
Customer service agent (call center)
Builds
Customer appointments and service schedules
Domain
Automotive retail
Deliverable
client delivery
Required skills
telephone communication, customer service, appointment scheduling, CRM data entry, MS Office, German language proficiency
Preferred skills
prior call center experience, organizational skills, team collaboration
Responsibilities
Answering incoming customer calls, contacting customers for appointments, qualifying and routing leads, coordinating workshop and service appointments, maintaining CRM records, providing administrative support to service teams