Service Agent CRD (w/m/d)
Core
Accepting, processing, and timely handover of customer orders for print, scan, and document services.
Role type
Service Agent (Document Services)
Builds
Print, scan, and document services for end customers
Domain
B2B Document Services / Printing
Required skills
Order management, Digital printing operation, Scanning systems operation, Customer communication via portals, First-level support, Material inventory management, Order documentation, Quality assurance
Preferred skills
Technical affinity, ERP systems knowledge, Graphic/Layout software knowledge, English language skills
Technologies
Digital printing systems, Scanning systems, ERP systems, MS Office, Customer service portals
Responsibilities
Accepting and processing customer orders, Operating digital printing and scanning systems, Communicating with end customers, Ensuring system availability and first-level support, Managing consumables and production goods, Documenting orders and supporting billing, Participating in quality assurance and process improvement