Mitarbeiterin/Mitarbeiter (w/m/d) Organisation - Informationstechnik
Core
IT support and local system administration for the customs administration in Weiden, Germany.
Role type
IT support specialist (local IT support and system administration)
Builds
IT service delivery for customs employees
Domain
Public sector / Customs administration
Required skills
IT hardware administration, IT software administration, IT troubleshooting, user support, MS Office proficiency, training material creation, user training
Preferred skills
IT system administration experience, MS Office expertise, German language proficiency
Technologies
Windows, MS Office, Ticketing systems
Responsibilities
Accept and process IT incident reports and service requests, handle tickets in the ticketing system, provide phone and on-site IT support, transport IT devices to locations, set up and dismantle IT workstations, perform hardware rollouts, administer local IT technology and inventory, conduct routine maintenance tasks, install and update client applications, manage IT users in specific cases, create training materials, conduct user training and webinars
Seniority
Mid-level, hands-on IC