SachbearbeiterIn Servicetelefon (m/w/d)
Core
Central inbound phone support for a regional bank, handling customer inquiries, appointments, and active sales.
Role type
Customer service representative (inbound)
Builds
Customer support and sales services for a regional bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, sales skills, German (fluent), problem-solving
Responsibilities
Handle customer inquiries via phone, support digital and branch sales through appointment scheduling, consult customers on service offerings and online banking, identify customer needs for active sales
Seniority
Individual Contributor