Serviceberater (m/w/d)
Core
First point of contact for customers, guiding them to digital and personal service offers, and independently selling simple banking and group products.
Role type
Customer service advisor (banking)
Builds
Customer service and sales of banking products
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, sales, banking product knowledge, communication, problem-solving
Responsibilities
Act as the first point of contact for customers, guide customers to digital and personal service offers, independently sell simple banking and group products, support colleagues with various banking business topics, conduct pre- and post-service market follow-up activities.