Prozessmanager/-in (m/w/d)
Core
Analyze, optimize, and digitize administrative processes within a municipal government to improve citizen services and organizational efficiency.
Role type
Process Manager (Public Administration)
Builds
Digital administrative workflows and optimized business processes for a city administration
Domain
Public Administration / Municipal Government / Digital Transformation
Required skills
Process analysis and modeling (BPMN 2.0, Picture Method), Digitalization strategy, Organizational change management, Stakeholder collaboration, Documentation and visualization of processes, Decision support
Preferred skills
Document management systems (Fabasoft, MACH), AI tools, Modern IT systems
Responsibilities
Analyze and document existing administrative processes, Identify optimization and digitalization potentials, Implement digital workflows integrating existing systems, Support departments in transitioning to digital work methods, Develop recommendations and decision papers for leadership
Seniority
Mid-level, hands-on IC