*SB Kundenbetreuer Onlinebanking (m/w/d)
Hybrid
Core
Providing telephone customer service and online banking navigation support for private banking clients and corporate customers of a German bank.
Role type
Customer Service Representative (Online Banking)
Builds
Customer support interactions and appointment scheduling for a German bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Communication, empathy, PC usage, German language proficiency
Preferred skills
Experience in commercial or banking environment
Responsibilities
Telephone support for private banking and corporate clients, creating branch appointments, handling cash and denomination orders, general product consultation, guiding users through online banking and self-service tasks