Sachbearbeiter/Sachbearbeiterin (w/m/d)
Core
Managing IT support operations, incident resolution, and user access governance for the state of Saxony's financial administration systems.
Role type
Senior IT Service Desk Manager / Access Control Specialist
Builds
Support processes, incident management workflows, and role-based access control frameworks
Domain
Public sector finance administration and IT service management
Required skills
IT service management, incident management, role-based access control, ERP systems, workflow management, BI tools, stakeholder communication, process documentation
Preferred skills
ITIL framework, SAP FI/PSM, Pega, BI systems, team leadership, security compliance
Technologies
SAP, Pega, BI tools, Ticketing systems
Responsibilities
Coordinate and instruct support staff, manage incident prioritization and resolution, develop and maintain role/access concepts, administer user accounts and permissions, optimize service desk processes and documentation
Seniority
Senior, hands-on IC with team coordination