Sachbearbeiter/-in (m/w/d) für Kundenmanagement und Abrechnung
Core
Managing customer accounts, billing, and data maintenance for a municipal utility provider of electricity, heat, water, and gas.
Role type
Customer service and billing specialist
Builds
Customer accounts, billing statements, and utility consumption reports
Domain
Utilities (electricity, heat, water, gas)
Deliverable
dashboards & analysis
Required skills
Customer service, data management, billing processes, MS Office, process analysis
Responsibilities
Customer support and consultation, master data and tariff maintenance, handling new connections/disconnections and move-in/out processing, billing verification, annual consumption billing, process optimization, creating reports and statistics