Mitarbeiterinnen/ Mitarbeitern in der Telefonservicestelle (TSS)
Core
Handling general and standardized telephone inquiries from citizens regarding tax forms, deadlines, procedural status, and simple tax questions.
Role type
Customer service representative (tax administration)
Builds
Information services for citizens via phone
Domain
Public administration / Tax services
Deliverable
client delivery
Required skills
telephone communication, knowledge of tax forms and deadlines, technical support for ELSTER, office software proficiency
Preferred skills
tax domain knowledge, experience with laws and administrative procedures, service-oriented communication
Responsibilities
Answering questions about forms, deadlines, and procedural status; providing information on simple tax matters; answering technical questions about ELSTER; forwarding complex inquiries to relevant departments