Cargo Operator (m/w/d)
Core
Handling cargo booking inquiries, processing shipments, and providing customer service for Air China's freight operations.
Role type
Cargo operations specialist (freight booking & customer service)
Builds
Cargo booking confirmations and shipment documentation for Air China's freight customers
Domain
Aviation logistics / Freight forwarding
Deliverable
product features
Required skills
Cargo booking management, Customer service, MS Office (Word, Excel), Chinese (fluent), German (fluent), English (fluent), Sales support
Preferred skills
Experience in sales or customer service, Quick learning ability, Team collaboration
Responsibilities
Answering customer inquiries via phone/email/fax, Processing cargo bookings in the internal system, Resolving shipment irregularities, Reviewing sales reports, General office tasks