SAP Service Process Specialist (m/w/d)
Core
Central administration and system management of service processes within the SAP S/4HANA ERP system, acting as a bridge between logistics, sales, quality assurance, procurement, and IT.
Role type
SAP Service Process Specialist
Builds
Efficient service workflows and optimized SAP S/4HANA landscape for a global test and measurement solutions provider.
Domain
Industrial manufacturing / Energy technology / ERP Systems
Required skills
SAP S/4HANA, SAP modules CS/PM/MM/SD, SQVI, Service order management, Cost estimation, Service level monitoring, Complaint handling, Master data management, Process analysis, Report generation, Excel (Pivot tables, formulas)
Preferred skills
Experience with measuring instruments, calibration, or repair, Technical service background, English (written and spoken)
Technologies
SAP S/4HANA, SQVI, Excel
Responsibilities
Coordinate repairs, calibration orders, and maintenance for measuring instruments; Create service orders, cost estimates, and quotes; Monitor service levels and processing times; Process complaints and collaborate with quality assurance; Maintain service documentation and work instructions; Manage service-related master data; Support the service organization with system questions; Analyze processes and develop optimization proposals; Participate in SAP S/4HANA transformation (data cleansing, testing, workshops, go-live support); Generate reports and service KPIs.
Seniority
Mid-level, hands-on IC
