B2C Kundenbetreuung Innendienst (m/w/d)
Core
B2C customer support specialist for VIP private clients, handling contract design, claims processing, and needs analysis across insurance sectors (excluding life and health).
Role type
B2C insurance broker / customer service specialist
Builds
Insurance policies and tailored risk solutions for private clients
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Insurance product knowledge, claims processing, needs analysis, negotiation, cross-sector advisory
Preferred skills
Additional qualification as Fachwirt/Betriebswirt, prior experience in brokerage environment
Technologies
Insurance management systems, communication tools
Responsibilities
Serve as first point of contact for B2C clients, provide cross-sector insurance advice, determine client needs and develop creative solutions, negotiate with clients and insurance companies, support field agents with internal expertise for private client topics