Kaufmännischer Mitarbeiter im Kundendienst (m/w/d)
Core
Reception of customers on-site and by phone, routing them to specialist departments; coordination of service and workshop appointments; management of customer replacement vehicles; preparation of work for the service department; invoicing of workshop orders and booking them in the cash register program.
Role type
Administrative customer service associate
Builds
Service and workshop operations for customers
Domain
Automotive industry + administrative operations
Required skills
Reception and call handling, appointment coordination, vehicle replacement management, invoicing and accounting, administrative support
Preferred skills
Customer service experience, customer orientation, communication skills, teamwork
Technologies
Cash register software