Kundenberater (m/w/d)
Core
Support customers and trade partners in the implementation and technical preparation of high-quality, individual kitchen and interior design projects.
Role type
Customer service specialist (kitchen industry)
Builds
Kitchen and interior design projects for trade partners
Domain
Furniture industry + kitchen systems
Deliverable
client delivery
Required skills
Order processing, technical feasibility assessment, product and price consultation, service order handling, kitchen planning software (eOPUS), ERP systems (2020 Insight), spatial visualization, detail orientation
Preferred skills
Experience in kitchen furniture industry or fit-out construction, planning of high-end interior systems
Technologies
eOPUS, 2020 Insight, MS Office
Responsibilities
Act as contact person for trade partners regarding order processing and technical questions; Coordinate the complete order processing process and related customer communication; Verify orders for technical feasibility; Consult trade partners on products and prices; Handle service requests; Present new products at trade fairs