Consultant im Kundenservice Steuerung und Controlling (m/w/d)
Core
Drive the realignment of customer service structures and responsibilities to better meet the needs of internal and external clients, strengthening the future viability of banking IT support.
Role type
Senior IC business consultant (banking IT control & governance)
Builds
Banking IT support services and customer documentation
Domain
Banking / Financial Services
Required skills
Analytical understanding, Data modeling, Data validation, Solution design, Customer advisory, Project management
Preferred skills
Technical interface knowledge, Workshop facilitation, Complex problem solving
Responsibilities
Serve as the first point of contact for customers regarding banking software solutions; Conduct complex domain-specific analyses; Select and implement solution approaches; Co-create and quality-assure customer documentation and training materials; Collaborate cross-functionally with application development teams; Conduct customer training and workshops.
Seniority
Mid-Senior, hands-on IC
