Manager Serviceprozesse & Systeme (m/w/d)
Core
Partner to the executive team in service, process, and system matters, analyzing and redesigning service processes.
Role type
Manager, Service Processes & Systems
Builds
ERP system enhancements in the service environment, standards, tools, and aids for service operations.
Domain
Manufacturing (elevator industry) + Enterprise Resource Planning (ERP)
Required skills
Process analysis and optimization, ERP system expertise (SAP, orderbase, Navision), Training and workshop facilitation, Cross-level communication, Hands-on implementation, Structured work approach
Preferred skills
Experience in the elevator industry, Technical or business administration degree, Master's qualification
Technologies
SAP, orderbase, Navision, MS Office (Teams, PowerPoint, Word, Excel)
Responsibilities
Analyze and redesign service processes, Develop standards and tools for service, Conceive and lead training and workshops, Collaborate with service leadership and HR
Seniority
Manager, hands-on IC