Kfm. Mitarbeiter Kundenservice (w/m/d)
Hybrid
Core
Process handling and customer support for utility companies, managing contracts, billing, and complaints via phone, in-person, and email.
Role type
Customer Service Representative (Commercial)
Builds
Contract management, billing analysis, and customer solutions for utility providers
Domain
Energy market / Utilities
Deliverable
client delivery
Required skills
Commercial vocational training, MS Office (Word, Excel, Outlook), SAP, problem analysis, communication
Preferred skills
Flexibility, reliability, stress management
Responsibilities
Process handling for case closure, contract management (signing, cancellation), billing analysis and explanation, master data maintenance, complaint handling, customer consultation
Seniority
Entry-level / Junior