Seiteneinsteiger im KundenserviceCenter (m/w/d) in Rothenburg und Heilsbronn
Core
Handling customer service inquiries, providing general information, and processing service requests for a regional savings bank.
Role type
Customer Service Representative
Builds
Customer service operations and basic financial product sales
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, customer service orientation, problem-solving, digital media proficiency, independent work
Responsibilities
Providing general information (opening hours, branch locations), processing service requests (account balances, card replacements), scheduling in-person consultation appointments, selling low-complexity financial products via cross-selling, handling customer inquiries via email and chat