Mitarbeiter Kunden-Service-Team (m/w/d) in Teilzeit/Vollzeit
Core
First point of contact for all customer inquiries via phone, chat, and email, providing advice on standard banking products and digital banking solutions.
Role type
Customer service representative (banking)
Builds
Customer service interactions and sales opportunities for a cooperative universal bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer contact, sales orientation, communication, digital process affinity, structured work, flexibility
Preferred skills
Banking experience, telephone customer service experience
Technologies
Digital banking products
Responsibilities
Answering customer inquiries via phone, chat, and email; Advising on standard banking products; Integrating digital banking products into customer dialogues; Identifying cross-selling opportunities; Scheduling customer appointments by phone