Service Manager
Core
Lead and support a team of service technicians to inspect, test, maintain, and repair video, broadcast, and production equipment for rental and live events.
Role type
Senior IC service manager (AV/Video production)
Builds
Rental inventory readiness and operational reliability for concert touring, festivals, and corporate events
Domain
Live events / Broadcast / Video production
Required skills
Team leadership and mentorship, Preventative maintenance planning, Equipment troubleshooting, Inventory management, Supplier coordination, ERP system usage, Quality compliance, Process improvement
Preferred skills
Electronics or Electrotechnology certification, Manufacturer training for AV equipment, Asset lifecycle planning
Technologies
Easy Job (ERP), LED Screens, Projectors, Video Switchers, Media Servers, Portable Production Systems, Cameras
Responsibilities
Lead and mentor a small team of service personnel, Manage servicing and repair of video and broadcast equipment, Develop preventative maintenance schedules, Coordinate equipment turnaround with warehouse teams, Prioritize repair activities to meet rental commitments, Maintain accurate service records and equipment history, Liaise with manufacturers and suppliers for repairs and parts, Ensure compliance with safety and quality standards, Identify opportunities to improve service processes and equipment reliability
Seniority
Senior, hands-on IC
