Customer Experience Assistant
Core
Coordinate daily operations for a garden maintenance and landscaping business, focusing on customer service, scheduling, and administrative support.
Role type
Customer Experience & Operations Assistant
Builds
Daily activity reports, client service agreements, and operational workflows for a family-owned landscaping firm.
Domain
Landscaping / Garden Maintenance
Required skills
Customer service, job scheduling, administrative coordination, communication (text/email/call), compliance documentation, invoicing
Preferred skills
Office management, reception, personal assistant experience, small to medium business environment experience, leadership qualities
Technologies
Google Calendar, Service M8, Web-based SMS, Email
Responsibilities
Respond to customer enquiries, answer and screen calls, schedule jobs, liaise with field teams, review timesheets, update client service agreements, coordinate HR and WHS documentation, manage invoicing
Seniority
Junior, hands-on IC