Scam Specialist
Core
Investigate scam-related matters, resolve fraud and dispute claims, and support vulnerable customers impacted by scam activity to minimize losses and ensure regulatory compliance.
Role type
Senior IC fraud investigation specialist (financial crime)
Builds
Fraud resolution decisions, hardship arrangements, and scam prevention insights
Domain
Financial services / Fraud prevention
Required skills
Fraud investigation, scam typology analysis, customer empathy, regulatory compliance, risk assessment, documentation, stakeholder collaboration, data analysis, policy interpretation, AI tool usage
Preferred skills
Experience with card schemes and sales finance products, knowledge of application fraud and digital transaction risks, training development
Technologies
AI tools, card schemes, sales finance platforms
Responsibilities
Conduct thorough investigations into complex scam cases; review and resolve fraud and dispute claims; analyze scam typologies and transaction patterns; engage with vulnerable customers to determine outcomes; implement hardship arrangements; support incident identification and root cause analysis; collaborate with Fraud Prevention, Risk, and Complaints teams; contribute to process and policy improvements.
Seniority
Senior, hands-on IC
