Urgent Care Manager | Maitland | Full Time
Core
Lead operations and clinical delivery for a high-performing Urgent Care Clinic, ensuring safe, efficient, and patient-centered care.
Role type
Senior clinical operations manager (Urgent Care)
Builds
Urgent Care Clinics
Domain
Healthcare / Primary Care / Urgent Care
Deliverable
physical/clinical work
Required skills
Clinical leadership, workforce coordination, operational oversight, patient flow optimization, compliance management, incident management, business practice management, stakeholder relationship building
Preferred skills
Triage experience, Certificate IV in Training & Assessment
Technologies
None stated
Responsibilities
Oversee day-to-day operations to ensure the centre is safe, efficient and patient-ready; Coordinate equipment, stock, consumables, facilities issues and site presentation; Lead recruitment, onboarding, rosters and workforce planning for all site staff; Manage timesheets, shift approvals and coordinate payroll accuracy; Support training, competencies and ongoing development of the clinical team; Optimise patient flow, triage processes and clinical workflows; Ensure compliance with UCC standards, audits, quality and clinical governance; Manage incidents, risks, cold chain issues and escalate appropriately; Oversee business/practice management tasks including billing queries, suppliers, site expenses and reporting; Build strong relationships with local hospitals, PHNs, GPs and community partners to support service growth
Seniority
Senior, hands-on IC with management scope