Clinical Operations Manager - Virtual Care Management (RN)
Core
Lead virtual care operations supporting patients between clinical visits, including care navigation, chronic care management, and remote therapeutic monitoring.
Role type
Senior Clinical Operations Manager (Virtual Care)
Builds
Scalable virtual care workflows, 24/7 coverage models, and patient care coordination programs.
Domain
Healthcare / Virtual Care Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
RN licensure, people leadership (managing supervisors), virtual care operations, chronic care management, remote therapeutic monitoring, 24/7 staffing management, data fluency, EHR/telehealth platform proficiency, HIPAA compliance
Preferred skills
Multi-state licensure, CCM/APCM/RPM/RTM program experience, Medicare Advantage/Part D program support, high-growth healthcare organization experience
Technologies
EHR, telehealth platforms, care management documentation tools, CRM systems
Responsibilities
Lead daily care navigation operations including case assignment and resolution; Establish workflow standards for time-sensitive activities like returned results and provider orders; Manage daily execution of 24/7 nursing coverage including shift handoffs; Oversee longitudinal chronic care management operations; Coach and develop supervisors and clinical leads; Partner with quality and compliance teams to meet clinical and regulatory requirements.
Seniority
Senior, hands-on IC with leadership over supervisors
