APS3 Participant Support Officer
HybridCitizens onlySecurity clearance required
Core
Deliver customer service, case management, and operational support to Australians living with disability.
Role type
APS3 Participant Support Officer
Builds
Support services for participants, families, and stakeholders
Domain
Government / Disability support
Deliverable
client delivery
Required skills
customer service, case management, administrative support, problem-solving, record keeping, stakeholder relationship management, Microsoft Office proficiency
Responsibilities
Respond to enquiries and direct participants to services, manage case workflows, identify participant needs and investigate issues, maintain accurate documentation, support front-of-house operations, work with diverse communities including First Nations
Seniority
Entry-level / Junior