Performance and Business Support Officer
Core
Ensures participants receive seamless disability support services by managing service agreements, schedules, and individual support plans while supporting operational teams.
Role type
Operational support officer for disability services
Builds
Individual support plans, service schedules, and compliant funding claims
Domain
Disability services / NDIS (National Disability Insurance Scheme)
Deliverable
dashboards & analysis
Required skills
NDIS claiming processes, rostering, stakeholder liaison, record keeping, compliance management
Preferred skills
Certificate 3 or 4 in Disability, complex roster development
Technologies
NDIS pricing tools, scheduling software
Responsibilities
Maintain current service agreements and individual support plans; Respond to change requests and resolve issues; Maintain accurate records for fund claiming; Liaise with participants and representatives; Collaborate with stakeholders for service continuity.