Clinical Intake Officer
Core
Guide participants, families, and referrers through the end-to-end intake, funding verification, service agreement preparation, and onboarding process for people with spinal cord injuries and related health conditions.
Role type
Clinical Intake Officer
Builds
Service agreements and onboarding documentation for participants accessing specialized accommodation and community-based living services.
Domain
Disability support and community services (NDIS sector)
Deliverable
client delivery
Required skills
End-to-end intake management, funding plan interpretation (NDIS, iCare, DSOA), client management systems (Splose, ShiftCare), service agreement preparation, stakeholder communication, risk flagging and escalation
Preferred skills
NDIS sector experience, health or disability support qualification, Microsoft Office proficiency
Responsibilities
Manage enquiries and referrals, collect participant information and support needs, review funding approvals, allocate services with clinical teams, maintain client management systems, provide regular updates to stakeholders
Seniority
Mid-level, hands-on operational role