Client Services Support Worker
Core
Provide service-based support by coordinating safe accommodation, managing material aid distribution, and offering administrative support to crisis response teams for victim-survivors of domestic and family violence.
Role type
Client Services Support Worker (Crisis Response & Admin)
Builds
Safe accommodation bookings, material aid packages, and administrative records for crisis intervention services
Domain
Social Services / Family Violence Response
Deliverable
client delivery
Required skills
crisis intervention, accommodation coordination, material aid distribution, administrative support, data entry, stakeholder engagement, financial record processing, confidentiality management, physical lifting
Preferred skills
understanding of specialist family violence sector, feminist theory, trauma-informed practice, diversity and inclusion strategies
Technologies
Microsoft Excel, Microsoft Teams, SHIP
Responsibilities
Book safe accommodation and coordinate support services for clients; Distribute and monitor material aid including safe phones and transport passes; Ensure accuracy of documentation and financial records; Establish partnerships with accommodation providers; Respond effectively to crisis situations; Maintain accurate and confidential records
Seniority
Mid-level, hands-on IC
