Customer Service Specialist
Core
Handle inbound enquiries, process customer orders, and provide expert product advice on aluminium partitioning systems, sliding doors, and hardware accessories to architects, builders, and subcontractors.
Role type
Customer Service Specialist
Builds
Customer orders and long-term relationships with commercial and residential building sector clients
Domain
Building materials / Aluminium partitioning and sliding systems
Required skills
Order processing, ERP system proficiency, product knowledge, problem-solving, numeracy, cross-functional collaboration, relationship building
Responsibilities
Handle inbound enquiries and process customer orders, Provide expert product advice on partitioning systems and accessories, Resolve customer issues and track orders, Engage with architects, builders, and subcontractors, Collaborate with sales, manufacturing, and logistics teams
Seniority
Entry-level to Junior