Supervisor Service Operations - Power
Core
Manage day-to-day delivery of maintenance services for power customers and supervise Customer Engineers to meet deliverables.
Role type
Supervisor Service Operations - Power
Builds
Maintenance services for power customers
Domain
Power industry / Field service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team coordination, scheduling, quote preparation, warranty processing, report generation, timesheet management, leave administration, PPE compliance, incident reporting, technical problem assistance, audit execution
Preferred skills
Commercial acumen, interpersonal relationship management, Microsoft Office proficiency
Technologies
Microsoft Office
Responsibilities
Provide quotes for small works, T&M, installations and start-ups; Coordinate and schedule duties of power staff and subcontractors; Ensure Customer Engineers are equipped with calibrated tools and PPE; Respond to customer requests for minor quotations or service advice; Assist Customer Engineers with complex technical problems; Carry out Customer Engineer audits
Seniority
Supervisor, hands-on management