Canberra Airport - Customer Service Officer
Core
First point of contact for passengers providing seamless check-in, boarding, and baggage assistance at Canberra Airport.
Role type
Customer Service Officer (Airport Operations)
Builds
Passenger check-in and boarding experiences for airlines
Domain
Aviation / Airline Industry
Deliverable
product features
Required skills
Check-in and boarding procedures, Baggage handling, Special assistance support, Gate direction, Conflict resolution, Manual handling, Report writing, Microsoft Office Suite, Multi-tasking, Time management
Preferred skills
Aviation/Airline industry experience, Valid ASIC, Valid driver's license
Responsibilities
Assist passengers with check-in, boarding passes, and baggage; Provide support to passengers with special assistance needs; Direct passengers safely to gates and boarding areas; Handle missing baggage enquiries and basic admin tasks
Seniority
Individual Contributor