Chief Engineer
Core
Define technology foundations and engineering direction for a unified, intelligent, AI-enabled customer service ecosystem serving millions of customers.
Role type
Senior IC Chief Engineer (Enterprise Architecture & Strategy)
Builds
Modern, resilient, AI-enabled technology platforms for customer service, voice, messaging, and journey orchestration.
Domain
Banking / Financial Services / AI & Cloud Architecture
Deliverable
production ML models
Required skills
Enterprise technology strategy, complex system architecture, cloud platforms, distributed systems, microservices, API design, event-driven architecture, CI/CD, secure engineering, observability, AI/Agentic AI integration, technical mentoring
Preferred skills
Modernizing legacy estates, guiding autonomous engineering teams, navigating ambiguity, building engineering culture
Technologies
Cloud platforms, distributed systems, microservices, APIs, events, CI/CD, Agentic AI, Generative AI
Responsibilities
Setting technical direction and building engineering excellence culture; shaping architectural roadmaps for customer service; leading modernization of legacy and future-state platforms; establishing reusable service domains and engineering patterns; developing common foundations for context, orchestration, and AI; driving modern software engineering practices; engineering resilience and security into critical services; mentoring senior engineers and influencing leaders.
Seniority
Senior, hands-on IC with strategic leadership
