Customer Success Manager
Core
Own the success of a portfolio of complex commercial buildings by embedding CIM's AI platform into building operations and maintenance workflows.
Role type
Senior Customer Success Manager (Portfolio Leadership)
Builds
Operational intelligence layer for building systems (CIM PEAK platform)
Domain
Commercial real estate / Building Management Systems (BMS) / HVAC / Energy efficiency
Deliverable
production ML models | product features
Required skills
HVAC systems knowledge, BMS architecture, building commissioning, root-cause analysis, portfolio management, technical mentoring, engineering documentation interpretation
Preferred skills
NABERS/Green Star/GRESB frameworks, fault detection platforms, large commercial portfolio management
Technologies
CIM PEAK platform, HVAC controls, BMS systems
Responsibilities
Lead regular portfolio performance reviews focused on system behavior and outcomes; oversee onboarding and commissioning for new buildings; act as escalation point for complex operational issues; mentor Customer Success Engineers; drive consistent platform adoption across contractors and teams.
Seniority
Senior, hands-on IC with team leadership
