Level 2 Service Desk Engineer
Core
Provide proactive and reactive IT support, resolve complex infrastructure, cloud, networking, and security challenges, and maintain system continuity for diverse client environments.
Role type
Level 2 Service Desk Engineer (MSP)
Builds
IT support services and system continuity for clients
Domain
Managed Service Provider (MSP), IT Infrastructure, Cloud, Networking
Deliverable
client delivery
Required skills
Microsoft 365 administration, Entra ID, Intune, Active Directory, Group Policy, Windows Server management, TCP/IP, DNS, DHCP, VPN, network troubleshooting, backup and disaster recovery, virtualization (VMware, Hyper-V), Cpanel/WHM, Wordpress, Medical PMS administration
Preferred skills
Firewall platforms (WatchGuard, Meraki, Ubiquiti, Palo Alto), Microsoft Azure, cloud networking, SD-WAN, cybersecurity frameworks, PowerShell scripting, automation, Microsoft Power Platform, financial software administration
Technologies
Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, Windows Server, VMware, Hyper-V, Cpanel, WHM, Wordpress, WatchGuard, Meraki, Ubiquiti, Palo Alto, Microsoft Azure, PowerShell, Microsoft Power Platform
Responsibilities
Provide proactive and reactive IT support across diverse client environments, Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments, Maintain system continuity through monitoring, troubleshooting, and maintenance, Accurately manage tickets, time, and documentation, Mentor and support junior team members
Seniority
Mid-level, hands-on IC