Customer Service Manager
Core
Lead front-line operations, enhance resident experience, drive occupancy outcomes, and ensure smooth day-to-day running of a student community.
Role type
Customer Service Manager (Student Accommodation)
Builds
Student accommodation community operations
Domain
Hospitality / Student Accommodation
Required skills
Leadership, leasing management, team recruitment and training, resident experience delivery, safety and compliance management, administrative systems proficiency
Preferred skills
Hospitality or hotel experience, working with children check clearance, national police check clearance
Responsibilities
Champion front desk experience and resolve resident issues, own the leasing journey from enquiry to move-in, recruit and mentor Customer Service Coordinators and Residential Advisors, deliver resident experiences through events and support initiatives, maintain safety and compliance standards