Customer Success Specialist
Core
Guide users of the TerraSIGNAL agronomy software platform to improve farming outcomes and support AI-based agronomy systems.
Role type
Customer Success Specialist
Builds
TerraSIGNAL agronomy software platform
Domain
Digital agriculture / Precision agriculture
Deliverable
product features
Required skills
Software support, Training material development, Knowledge base creation, Help request prioritization, Trend analysis, Software/hardware identification, Testing support
Responsibilities
Enable and support users of the TerraSIGNAL software platform; Develop documentation and training materials; Develop knowledge base content for AI-based agronomy systems; Work with the Training Lead to deliver training; Prioritize and schedule help requests; Evaluate documented resolutions for trends; Provide testing support for modules and workflows.